Refund policy

 

At Véro, customer satisfaction is important to us. However, we do not generally offer refunds, as we prefer exchanges whenever possible.

Refunds are only provided under the following condition:

• The requested size is unavailable for exchange

To be eligible:

• The item must be unused and in its original condition
• The issue must be reported within a reasonable time after delivery

Delivery costs are the responsibility of the party causing the issue.

We do not offer refunds for:

• Change of mind
• Incorrect size selection by the customer
• Used or worn items

If your product arrives with a problem, please contact us at:
+961 71 813 120
with details and proof, and we will review your case fairly.

Approved refunds will be processed according to the original payment method where applicable.